The aim of the complaints procedure is to ensure that all students and staff feel that they are treated in accordance with the values made explicit in the college’s Statement of Purpose, Values and Vision.
Any student who feels unhappy with the way they have been treated by any member of staff (teaching or support), student or other member of the college should be encouraged to make a complaint. Employees of the college, parents of students, neighbours of the college, or in fact any member of the public who feels they have been treated unfairly are also encouraged to make a complaint.
Complaints can be made formally or informally, verbally or in writing. Anonymous complaints will be considered, though this complaints procedure will not be followed.
It is preferable, both for the person making the complaint and the one against the complaint is made, that the complaint is taken up at the time of the problem and resolved by the parties concerned, informally.
As explained in the Student Handbook and College Prospectus students are encouraged to approach any member of staff about any matter with which they are not happy. All staff are committed to the individual care and support of students.
There will be occasions, however rare, when a formal procedure is required.
Any member of the college community wishing to complain should obtain the appropriate Complaint Form and confidential envelope from Janice Aikenhead, Principal’s PA.
Having completed the form and sealed the envelope it should then be returned to Janice Aikenhead.
The college has established a simple procedure to ensure that all members of the college feel they are encouraged to complain if they are unhappy about any aspect of college life.
All complaints will be treated in the strictest confidence.
Any complaint will be taken seriously and the complainant will be informed of the outcome, giving reasons for the decision within 5 college days from the complaint being received.
This procedure attempts to provide a level of treatment over and above the minimum required by law.
For all students with learning difficulties and/or disabilities, the college is happy for someone else to make a complaint on their behalf if they have asked them to do so. Such students requiring help with a complaint may be able to get advice from Skill: The National Bureau for Students with Disabilities (telephone 0800 328 5050).